Receiving Online Orders


If I order online, does the name of the person who ordered have to be the same as the person receiving the package? I only ask because my roommate is often home during the day (more often than I am). So could she sign off in my place? Or would I need to be home at the time of delivery?


For online orders, you’ll want to make sure that the person receiving the order is the name listed in the shipping address. Please keep in mind that if the order is not able to be delivered to your door, it will automatically be rerouted to the closest post office/depot location for pickup, where only the person listed on the shipping address will be able to retrieve it upon providing government-issued photo ID proving age 19+.

If you have any other concerns, don’t hesitate to reach out to our customer service team at [email protected].